PRIVACY POLICY
Last Updated: {{12-07-2025}}
SmartCallz (“SmartCallz,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit SmartCallz.com or use any SmartCallz services.
- Information We Collect
- Information You Provide
- Name, email address, phone number, and business information
- Account login details
- Data submitted through forms, onboarding, or direct communication
Call & Automation Data Privacy Policy
Because SmartCallz provides AI call answering and automation services, we may collect:
- Caller phone numbers
- Call recordings and transcripts
- Call logs, timestamps, and outcomes
- Customer questions, responses, and booking details
- Message, SMS, and chatbot content (when enabled)
- Usage & Technical Data
- IP address and browser type
- Device information
- Pages visited and interactions
- Log data generated by automation and AI systems
- Connected Platform Data
Information received from platforms you connect, such as:
- CRM systems (e.g., GoHighLevel)
- Telephony providers (e.g., Twilio)
- Analytics tools (e.g., Google Analytics)
- How We Use Information
Information is used solely to:
- Provide and operate SmartCallz services
- Deliver AI-powered communication and automation features
- Improve system accuracy, performance, and reliability
- Provide customer support
- Detect misuse, fraud, or technical issues
- Comply with applicable legal and regulatory requirements
SmartCallz does not sell personal information.
- Mobile Information & SMS Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, system infrastructure, and telecommunications delivery, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Text messaging opt-in data and consent are used solely to deliver requested SMS communications and to comply with applicable laws.
SMS Communications
If you consent to receive SMS messages from SmartCallz, we may send you informational and marketing messages related to our services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message or request assistance by replying HELP or contacting us at (732) 574-5239.
We collect your mobile number and SMS opt-in consent solely to provide messaging services you have requested. SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may share SMS data only with service providers that support delivery of our messages (such as telecommunications carriers and messaging platforms), and only as necessary to provide the service.
Your consent to receive SMS messages is not a condition of purchase.
- How Information Is Handled
Information is accessed only as necessary to:
- Operate the service
- Maintain system functionality
- Provide technical or customer support
- Comply with legal obligations
All categories described in this policy exclude SMS opt-in data and consent, except where required for message delivery through authorized service providers.
- Call Recording & Consent
SmartCallz may record and transcribe calls only if the feature is enabled.
Users are responsible for:
- Providing proper call-recording notifications
- Complying with state and federal recording laws
- Ensuring required consent is obtained
- Data Storage & Security
SmartCallz uses industry-standard safeguards to protect information, including:
- Call transcripts
- Customer records
- Account credentials
- Internal system logs
No system is 100% secure. Users are responsible for maintaining secure credentials.
- Data Retention
Information is retained only as long as necessary to operate the service or meet legal obligations.
Users may request deletion of:
- Account information
- Call logs and transcripts
- Profile information
Some anonymized or aggregated data may be retained for analytics and system improvement.
- Your Rights
Depending on your location, you may have rights to:
- Access personal data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Export data
- Withdraw consent
Requests may be submitted to info@smartcallz.com
- Cookies & Tracking Technologies
SmartCallz uses cookies and similar technologies to:
- Remember user preferences
- Analyze site performance
- Improve user experience
Browser settings may be used to manage cookies.
- Children’s Privacy
SmartCallz services are intended for business use and are not directed to individuals under 18. We do not knowingly collect information from minors.
- Policy Updates
This Privacy Policy may be updated periodically. The “Last Updated” date reflects the most recent revision.
- Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, we encourage you to contact us directly. We are happy to address any concerns and provide clarity about our data practices at any time.
For privacy-related questions, contact us anytime:
SmartCallz Support
info@smartcallz.com